Privacy Policy
Last Updated: 17 January 2025
At PC Help At Home ("we," "our," or "us"), we respect and value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.pchah.com.au ("Site") or use our computer repair services ("Services"). Please read this Privacy Policy carefully to understand our views and practices regarding your personal data and how we will treat it.
1. Information We Collect
We may collect and process the following types of information:
a) Personal Identification Information:
This includes, but is not limited to, your name, phone number, email address, and payment information. We collect this information when you:
This includes, but is not limited to, your name, phone number, email address, and payment information. We collect this information when you:
- Request a service or quote
- Sign up for newsletters or offers
- Contact us via forms or email
- Create an account or make a booking
b) Technical Data:
We may collect technical data about your use of our website, such as your IP address, browser type, device information, and how you interact with our Site. This data is typically collected through cookies and similar technologies.
We may collect technical data about your use of our website, such as your IP address, browser type, device information, and how you interact with our Site. This data is typically collected through cookies and similar technologies.
c) Service and Repair Data:
When you engage with our repair services, we collect data related to the repair, including device details, issues you report, repair progress, and payment history.
When you engage with our repair services, we collect data related to the repair, including device details, issues you report, repair progress, and payment history.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To provide our services: To perform computer repairs, respond to inquiries, provide support, and deliver customer service.
- To process transactions: To complete your payments for services and communicate about your transactions.
- To communicate with you: To send updates, confirmations, promotional offers, and important information about your repairs or our services.
- To improve our website and services: To understand how our users engage with our Site, fix issues, and enhance your experience.
- To comply with legal obligations: To meet legal and regulatory requirements.
3. Sharing Your Information
We do not sell, rent, or share your personal information with third parties except in the following circumstances:
- Service Providers: We may share your information with trusted third-party vendors who assist with our business operations (e.g., payment processors, IT services, etc.), but they are obligated to protect your data and may only use it for specific tasks related to our services.
- Legal Requirements: We may disclose your information when required by law, or to comply with a legal process, such as a subpoena or court order.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Data Security
We use industry-standard security measures to protect your personal information. However, no method of data transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security. We encourage you to take steps to protect your account and device as well.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience, analyze usage patterns, and display targeted advertisements. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect some features of our website.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Correct any inaccurate or incomplete data.
- Deletion: Request that we delete your personal data, subject to certain conditions.
- Opt-Out of Marketing Communications: You can opt out of receiving promotional emails by following the unsubscribe instructions in our communications or contacting us directly.
If you wish to exercise any of these rights, please contact us using the details below.
7. Children's Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal information, we will delete it as soon as possible.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Please review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
PC Help At Home
Email: info@pchah.com.au
Phone: 0413 600 194
Address: PO Box 3201, Bangor, NSW, 2234
Phone: 0413 600 194
Address: PO Box 3201, Bangor, NSW, 2234